| The eChat Solution EChat has literally taken the “complication” out of Chat-ware programs to provide you with the EASIEST Chat solution available on the market today.
In fact, we’re so sure you’ll love our product, we are giving you our ULTRA eChat package for the price of the basic - for one full year! You wont find that deal anywhere! Only $9.95/mo*
Did You Know?  | Customers prefer chat |  | Companies using chat-ware programs have reported up to a 50% higher retention rate of their websites visitors who might have otherwise clicked away. Wouldn’t you prefer to communicate directly with a live person immediately rather than "choose one of the following menu choices . . .press #1 for . . . press #2 for . . ."? | | Increased sales revenue | | More than 60% of companies using a proactive chat program reported increased sales revenues. | | Customer Satisfaction | | In one survey, a whopping 85% of surveyed consumers said the ability to contact the business was the single most important aspect in using a business website. | | Customer Loyalty | | Almost 80% of surveyed consumers said they would switch to a competitor if the website did not provide effective ways to communicate. |
Top Ten Reasons to Start using eChat today: | Instant Setup | | No servers to set up or software to install, just add HTML to your web pages and log in! | | Easy to Use | | Start chatting with your site’s guests in less than 10 minutes! | | Compatible with all operating systems and browsers | |  | | Reduce Phone Calls & Save Time and Money | | Create canned scripts for specific questions, greetings, etc. | | Provide better support | | Create logs to search by problem, user, IP address, etc. | | Helps convert “visitors” into “buyers” | | Your guests can buy with more confidence | | Greet your customers with “proactive sales” | | Personal approach -Make them feel welcome, greet and offer visit/product assistance | | Can handle multiple operators and departments | | with unlimited concurrent chats | | Statistics and Tracking | | Get real-time information about your visitor as they browse through your website. Collect their IP address (which will provide their country, city, and state), browser configuration, and the current page they are on, and see what link they clicked on to reach your site. You can also see your visitors’ “footprints” i.e., all the web pages they have visited in their current session. If you have multiple operators, you can track the chat logs of each operator or by department. | | 30 Day Money-Back Guarantee | | 30 Day Money-Back Guarantee | | *compare elsewhere to $97or more/mo. |  | What You'll Get with eChat
| Currently, you can choose between a female or male operator picture for your chat buttons.  Female Operator  Male Operator Use this option to greet a visitor and offer assistance. A proven method to increase sales.  Use preformatted phrases and URLS using Hotkeys (frequently used phrases or website addresses, etc), instead of having to retype them each time, eChat's Hotkeys feature allows the user to save these frequently used phrases and URLs and recall them during chat.
Administrators have the option of creating Hotkeys for an entire company, and operators can create Hotkeys that are within the scope of their own account. Chat Transcripts are saved chat session conversations between an operator and website visitor. eChat automatically saves these conversations after each chat session is completed.
Visitor Side - At the end of a chat, the website visitor has an option to view the current chat transcript and send it to their own email inbox for later use.
Operator Side - An operator can search for past chat sessions within their operator console. Searches can be sorted by Date, Visitor Name, or IP Address. An administrator (a user in addition to your operator license) can monitor your website traffic in real-time. The administrator can also: - View which operators are currently online/offline/away.
- View which visitors are in the queue, chatting, or just browsing your website.
- Monitor an operator's performance in regards to missed calls, concurrent chats, queued calls, rejected chats, number of calls taken, average response time, and average chat length.
- Query average chat requests per hour over a specified time period so you can see the peak times for all your chat requests.. Results can be downloaded into .XLS format.
- View repeat visitors that have their issues resolved 2 or more times. To see the details of this session, you can click on the chat transcript details to view what issues they were having, and how to reduce calls on this issue in the future.
- View the number of concurrent chats amongst all operators given a specific 24-hour time period and time interval of 5-minute steps, as well as the average concurrent chats per operator per 24 hour period. Additionally, the average for the whole organization is displayed at the bottom.
| Click on Getting Started with eChat User's Guide for step-by-step instructions on setting up and using eChat Want immediate answers to your eChat questions? Click on the Click to Chat button below:  | Or Call us 24/7: | 1-800-385-0450 (inside USA)
1-614-534-1961 (outside USA) | For a limited time, we are offering our Ultra eChat package for the price of basic. That means, not only will you have the ability to chat instantly with your customers, but you will also be able to use all the tracking and administrative features ( What You'll Get), to provide you with a comprehensive picture of both your visitors and operators. Sold elsewhere, this is a $97/mo or more value for only $9.95/mo. | |
